Do you charge a diagnostic fee?
We charge a flat service call fee that covers the technician’s travel and the diagnostic. That fee is applied toward the repair cost if you proceed — so if you book the repair, the diagnostic is effectively free. If you decide not to proceed after hearing the quote, the service call fee is all you pay.
How long does a typical repair take?
Most repairs are completed on the first visit. We stock the parts that fail most often on the platforms we service most, so the technician usually has what is needed on the van. When a less common part is needed, we source it and schedule the return visit, which typically falls within two to three business days.
What brands do you service?
We service all major residential appliance brands — from Whirlpool, LG, Samsung and GE at the mainstream end to Sub-Zero, Wolf, Miele, Thermador, Bosch, Fisher & Paykel and La Cornue at the premium end. A full list is on our Brands page.
Do you service appliances that are still under manufacturer warranty?
We can, but manufacturer warranty repairs are typically handled through the brand’s authorized service network rather than an independent company like ours. If your appliance is under warranty, contact the manufacturer first — warranty service is usually free. We handle out-of-warranty repairs and appliances whose warranty has lapsed.
What areas do you serve?
We serve Houston and the surrounding Greater Houston area, including The Woodlands, Sugar Land, Katy, Pearland, Pasadena, Bellaire, River Oaks, Memorial and other communities within our daily routes. Check our Service Areas page for the full list.
Is it worth repairing an older appliance?
It depends on the appliance, the fault and the cost of a comparable replacement. As a rough guide: if the repair costs less than half the replacement value and the machine is not at the end of its mechanical life, repair is usually the better financial decision. We give you the honest answer after the diagnostic, not a blanket recommendation in either direction.
What warranty do you offer on repairs?
We warrant all parts and labor for twelve months from the date of repair. If the same fault recurs within that period, we return and address it at no additional charge. The warranty applies to the specific repair performed, not to unrelated faults that develop later.
How do I book a repair?
Call or text us during business hours and a person picks up — no automated phone tree, no hold queue. You can also book through the form on our website. We confirm the appointment time, the service call fee and any details we need to arrive prepared.