Effective date: January 1, 2024
Appliance Cowboys (“we,” “us,” or “our”) operates the website appliancecowboys.com and provides residential appliance repair services in the Greater Houston, Texas area. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website or contact us about our services.
1. Information We Collect
We collect information you provide directly — your name, phone number, email address, service address and a description of the appliance issue when you request a service call or submit our contact form. We also collect limited technical information automatically, such as your IP address and browser type, through standard web server logs and any analytics tools we use on the site.
2. How We Use Your Information
We use your information to schedule and perform appliance repair services, to contact you about your appointment, to follow up on completed work, and to send service reminders if you have opted in. We do not sell your personal information to third parties.
3. Sharing Your Information
We share your information only as necessary to perform the service you requested — for example, with a scheduling platform or payment processor — or as required by law. We do not share your information with marketers or data brokers.
4. Data Retention
We retain your contact and service records for as long as reasonably necessary for business and legal purposes, typically seven years for financial records and three years for general service history.
5. Your Choices
You may contact us at any time to request access to, correction of, or deletion of personal information we hold about you. Texas residents have rights under the Texas Data Privacy and Security Act, including the right to know what data we hold, to correct inaccuracies, and to delete your data subject to certain exceptions. To exercise these rights, contact us at the information below.
6. Cookies
Our website uses cookies for basic functionality and analytics. You may disable cookies in your browser settings; doing so may affect some site features.
7. Security
We use reasonable administrative, technical and physical safeguards to protect your personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the date of the most recent revision. Continued use of our website after a revision constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us by phone or through the contact form on our website.